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Standard Delivery: Free on all orders
Toysent
  • +447870818114

Shipping policy

Shipping Policy

Thank you for shopping with Toysent. We are committed to delivering your order quickly, securely and efficiently. Please read our Shipping Policy below.

Shipping Destination

We currently deliver to addresses within the United Kingdom.

Shipping Costs

We offer FREE Standard Shipping on all orders within the United Kingdom. There is no minimum order value.

Order Processing Time

All orders are processed within 1–2 business days after your payment has been successfully received and verified.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT/BST) will be included in the next available processing cycle.

Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is 2–5 business days.

The total estimated delivery time is generally 3–7 business days, including order processing and shipping.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking details, allowing you to monitor your parcel throughout delivery.

Delivery Delays

Although we aim to deliver all orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including adverse weather conditions, courier delays, public holidays or periods of exceptionally high demand.

Incorrect Delivery Address

Please ensure that your delivery address is accurate before completing your order. Toysent cannot accept responsibility for delays or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost during transit, please contact our customer support team as soon as possible. We will work with the courier to investigate the issue and provide an appropriate solution.

Contact Us

Toysent
111 Kersehill Cres
Abbots Wynd
Falkirk FK2 9GJ
United Kingdom

Email: contact@toysent.com
Phone: +44 7870 818114

Our customer support team aims to respond to all enquiries within one business day.

Last Updated: July 2026