Return & Refund Policy

At Toysent, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your item in accordance with the policy below.

30-Day Return Policy

You have the right to return your order within 30 days of receiving your item.

Free Returns

We offer free returns on eligible orders within the United Kingdom. Once your return request has been approved, we will provide a prepaid return shipping label where applicable.

Return Conditions

• Items must be returned within 30 days of delivery.
• Products should be returned in their original condition whenever reasonably possible.
• Please include all original accessories, manuals and packaging where available.
• Proof of purchase may be required to process your return.

Refunds

Once your returned item has been received and inspected, your refund will be processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible. We will work quickly to resolve the issue by offering a replacement, exchange or refund where appropriate.

Non-Returnable Items

For hygiene, health or safety reasons, certain products may not be eligible for return if they have been opened, used or are otherwise unsuitable for resale. Any such exclusions will be clearly stated on the relevant product page.

Return Address

Toysent
111 Kersehill Cres
Abbots Wynd
Falkirk FK2 9GJ
United Kingdom

Contact Us

Email: contact@toysent.com
Phone: +44 7870 818114

Our customer support team aims to respond to all enquiries within one business day.

Last Updated: July 2026